Universal Banker

FIRST BANKERS TRUST GROUP•Springfield, IL

6d•$15 - $18•Onsite

About The Position

The Universal Banker serves as a single point of contact for customers, identifying customer needs, building customer relationships, and fulfilling sales, service and referral needs. This positions multifaceted responsibilities range from minimal cash handling and basic transactions to product and service sales, and referrals to other lines of business. Required skill sets for success in this position include key product knowledge, relationship building, customer service, and expert referral skills. This position will work closely with our retail, operations, and lending staff members. Promotes, represents, and welcomes current and potential customers and vendors to the bank in a professional and inviting manner. Identifies customers' needs and provides bank products and services as solutions to ensure the customer is informed, fully understands the products and services, and is confident in the bank's offerings. Executes banking transactions for customers, including deposits, withdrawals, check cashing, etc. and completes retail support activities, including but not limited to processing coin and handling safe deposit box requests. Maintains proper cash levels and keeps cash secure at all times. Accurately balances drawer, vault (including buying/selling currency) and ATM. Reports variations in accordance with bank policy. Executes customer transactions including opening new checking and business accounts, opening certificates of deposits, IRAs, and HSAs, closing accounts, and executing related products and services transactions. Establishes files and records associated with setting up and maintaining personal and business account products and services, including but not limited to online and mobile banking, cash management, payroll, ACH, fraud protection and merchant capture services. In small branches, this position may manage, balance, and maintain the vault and ensure the branch cash needs are met and maintained. Ensures efficiency of branch services operations and adhere to policies and procedures. Prepares miscellaneous reports and paperwork and conducts audits as necessary. Occasionally travels to different branches to support the retail needs of each branch as requested. Attends Branch meetings and scheduled meetings for bank wide participation. Participates in community and/or outside sales events to support the branch/market. Performs other duties as requested or assigned.

Requirements

Demonstrates aptitude for mathematical and/or financial transactions
Demonstrates ability to execute day to day work under general supervision
Demonstrates strong customer service skills (customer-oriented)
Demonstrates ability to thrive in a fast-paced environment and multi-task daily job duties
Demonstrates ability to address basic working-knowledge related/technical issues and problems, and refers more complex issues to higher-level staff
Demonstrates strong written and verbal communication skills
Demonstrates strong team collaboration/teamwork skills, with ability to work in diverse teams and build/maintain positive working relationships
Demonstrates flexibility and adaptability
Demonstrates ability to interact efficiently with banking software, as well as utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies
Demonstrates strong problems solving skills

Nice To Haves

Associated degree preferred but not required
Exposure to the banking industry preferred but not required

Responsibilities

Promotes, represents, and welcomes current and potential customers and vendors to the bank in a professional and inviting manner.
Identifies customers' needs and provides bank products and services as solutions to ensure the customer is informed, fully understands the products and services, and is confident in the bank's offerings.
Executes banking transactions for customers, including deposits, withdrawals, check cashing, etc. and completes retail support activities, including but not limited to processing coin and handling safe deposit box requests.
Maintains proper cash levels and keeps cash secure at all times. Accurately balances drawer, vault (including buying/selling currency) and ATM. Reports variations in accordance with bank policy.
Executes customer transactions including opening new checking and business accounts, opening certificates of deposits, IRAs, and HSAs, closing accounts, and executing related products and services transactions.
Establishes files and records associated with setting up and maintaining personal and business account products and services, including but not limited to online and mobile banking, cash management, payroll, ACH, fraud protection and merchant capture services.
In small branches, this position may manage, balance, and maintain the vault and ensure the branch cash needs are met and maintained.
Ensures efficiency of branch services operations and adhere to policies and procedures.
Prepares miscellaneous reports and paperwork and conducts audits as necessary.
Occasionally travels to different branches to support the retail needs of each branch as requested.
Attends Branch meetings and scheduled meetings for bank wide participation.
Participates in community and/or outside sales events to support the branch/market.
Performs other duties as requested or assigned.

Benefits

Focus on career development, broad exposures, and learning new things daily
Opportunities to help others and make a difference in the community
Opportunities to participate in special interest groups, such as Toastmasters or Young Professionals, or one of our Employee Resource Groups
Paid vacation time
Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
Participation in our company-wide employee wellness program

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