Universal Banker

Associated Bank • Rockford, IL

1d • $17 - $26

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. As a Universal Banker at Associated Bank, you will deliver exceptional customer service while handling both teller transactions and new account openings. You will grow customer relationships, identify financial needs, and recommend solutions to help customers reach their goals. This role provides structured development through training, performance milestones, and banker certification. This position requires a credit check per 12 CPR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Requirements

• High school diploma or equivalent.
• Less than 2 years of experience in a sales or goals-based environment with a strong customer service focus.

Nice To Haves

• Experience in banking, financial services, or cash-handling roles.
• Familiarity with digital banking platforms and sales processes.

Responsibilities

• Process customer transactions accurately, including deposits, withdrawals, payments, and monetary instruments.
• Acquire new and deepen existing customer relationships through proactive conversations and needs-based recommendations.
• Open new accounts, ensure proper documentation, and identify cross-sell opportunities.
• Respond to customer inquiries, resolve account issues, and provide onboarding and follow-up service.
• Promote digital banking tools and demonstrate their use to enhance customer convenience.
• Refer customers to partners in mortgage, investments, business banking, and other areas when appropriate.
• Adhere to all bank policies, procedures, and regulatory requirements to protect the bank’s financial interests.
• Participate in training, complete required curriculum, and achieve banker certification for career advancement.

Benefits

• At Associated Bank, you’ll be part of an inclusive, customer-focused team that supports your development from day one.
• We offer hands-on training, career growth opportunities, and a collaborative environment where your contributions make a difference.
• We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.
• In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.
• Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success.
• See why our colleagues continually vote us a best place to work in the Midwest.
• Join our community on Facebook, LinkedIn and X.
• Associated Bank is an equal opportunity employer committed to creating a diverse workforce.
• We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.
• We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
• Fully complies with all applicable enterprise policies and procedures.
• Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act.
• Responsible for reporting suspicious activity to Financial Intelligence.
• Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
• Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
• Associated Bank provides additional assistance throughout the application, interview and hiring process.
• Associated Banc-Corp participates in the E-Verify Program.
• Associated Bank is Pay Transparency compliant.
• The pay range represents anticipated base pay for this role.
• Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
• At Associated Bank, our purpose is to uplift our customers, community and colleagues to be financially stronger.
• We do this through our relentless focus on people, with a winning spirit, by listening before we act and with a commitment to achieve together.
• What does it mean to be #RootedHere?
• For us, it means having a career that grows with you.
• We think you'll like the opportunities available at Associated Bank.
• Introduce yourself to our talent acquisition consultants and we'll contact you if there's a role that seems like a good match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED