Universal Banker

Bluestone Bank•Raynham, MA

3d•$19 - $22

About The Position

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. As a Universal Banker, you are the financial relationship to every customer entering the bank. This position plays a key role in providing retail banking services and products to customers. You will be responsible to develop meaningful relationships with each customer. In this role you will educate customers on the different ways they can bank with us by recommending and opening appropriate products and services to help them with their financial needs. You will be able to put your people skills to work by assisting with new and existing customers to understand their financial needs, resolve issues, and process teller transactions as required. Availability to work on Saturday mornings is required. Do you have no experience? We will train the right person. Starting at a Universal Banker Trainee, our training program will give you the opportunity to advance through the different levels of Universal Banker, while continuing to earn a competitive compensation. Pay for this position begins at $18.50 per hour. Do you have a year or more of experience? For the right person, we will start you at our mid-tier level while earning competitive compensation, and we will provide you with a training program that will allow you to move up to our Senior Universal Banker Level. Pay for this position begins at $21.50 per hour. Do you have three years or more of experience? The right person can start at our highest tier – Senior Universal Banker level. This level provides competitive compensation and provides training for you to continue to grow in your position.

Requirements

Six months or more of customer service experience.
High school Diploma or equivalent.
Possesses strong customer service and excellent communications skills.
Ability to quickly learn and properly use various software programs.

Nice To Haves

Bilingual in Spanish or Portuguese is a plus.

Responsibilities

Leads and participates in delivery of prompt and courteous customer service while following service expectations.
Establishes proficiency of the Bank’s systems needed to effectively service customers.
Researches and resolves customer inquiries and problems.
Adheres to compliance regulations and operational policies and procedures.
Cross-sells Bank products and services to meet customer needs.
Processes financial transactions accurately and timely, balances within percentage guidelines.
Assists with day-to-day operations of the branch.
Provides coverage at any location required.
Performs additional duties as requested.

Benefits

A competitive salary with performance-based incentives.
Comprehensive medical with deductible reimbursement, dental, and vision coverage.
An employer matching 401k plan.
Training and professional development opportunities, including tuition reimbursement.
Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.

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