Universal Banker

FIRSTBANK SOUTHWEST•Canyon, TX

1d•Onsite

About The Position

Responsible for introducing customer to new products and services, developing relationships, and maximizing sales opportunities. As well as, processing deposits, withdrawals, and other financial interactions. The Universal Bankers will split their time between Teller and Personal Banker functions while providing excellent customer service to all customers.

Requirements

High School Diploma/GED or equivalent and 3 years' experience in banking
Associate Degree and 1 years experience in banking
General computer skills
Microsoft Office, specifically Word and Excel
Treat all customers and fellow employees with respect
Exceed customer expectations
Meet customer needs
Conduct interactions with honest, ethical, and strong moral principles
Perform at the highest level
Take responsibility for actions
Do what is expected
Lead by example
Work as a team
Efficiently share information in a collaborating and proactive manner
Pay attention to detail
Solve problems
Make sound decisions
Manage time effectively
Prioritize effectively
Perform multiple tasks simultaneously
Show up for work and be on time
Comply with all laws and regulations
Complete all required training

Responsibilities

Recognizes and discovers financial needs of customers and works to find the best solutions for each.
Develops and maintains positive long term relationships with customers.
Listens to and resolves customer complaints.
Prepares new IRA’s, transfers, rollovers, conversions, death claims, contributions, and distributions of IRA’s.
Processes deposits, withdrawals, and cash flow at a teller window.
Opens checking, savings, money market and certificates of deposit accounts.
Orders check and ATM/Debit cards and provides starter checks for new accounts.
Displays knowledge and proficiency in explaining, selling, and administering products.
Analyzes customer information to identify opportunities for growth and expansion of services.
Identifies cross-selling and referral opportunities through in-person efforts, cold calls, referrals, and marketing.
Understands required documents to open consumer and business accounts.
Maintains knowledge of consumer and business ownership types.
Assists customers with card disputes, fraudulent activity, and stop payment processes.
Originates, processes, and closes consumer loans.
Accepts deposits, verifies cash, cashes checks, and payments for loans.
Balances and services ATM as needed.
Completes Currency Transaction Reports.
Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements (knowledge of the CIP and Beneficial Ownership process).
Maintains current knowledge and consistent compliance with other banking Regulations and bank policies and procedures related to the position.
Markets the Bank in order to gain new customers and maintain existing ones.
Other duties as assigned.