Universal Banker

Alliance Bank•Cape Girardeau, MO

11h

About The Position

Join our organization!!! Alliance Bank is your locally-owned community bank serving the populations in Cape Girardeau, Oran, Sikeston, New Madrid, and Jackson, Missouri. We take great pride in being involved in the communities we serve and offering the best service and products to our customers. It is our mission "to be the preferred Community Bank provider of financial services in the markets we serve." Therefore, we are very selective when adding to our Alliance Bank staff. Currently we are hiring a Universal Banker. As a Universal Banker, you will provide new and existing customers with high quality service and specialize in assessing customer needs. You will be conducting teller and cash vault transactions with a high regard to detail, and cross-selling bank products and services. A successful Universal Banker is energetic, is able to multi-task and has excellent customer service, organization and communication skills. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High School diploma or equivalent is required.
Minimum one year experience in the teller function.
Basic Microsoft Office programs.
Must be able to work flexible schedules and Saturdays.
Able to learn bank products and services to explain to customers.
Possesses proven customer service talents, and has above average oral and written communication skills.
Professional and ethical when dealing with customers, vendors, and bank employees.
Maintains confidentiality of all sensitive information and customer data.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Nice To Haves

One to three years customer service and/or sales experience preferred.
May consider combination of education and experience.

Responsibilities

Interviews new account holders and processes necessary paperwork for a customer account to be opened, closed, or placed on hold.
Informs customers on bank procedures regarding these services: debit/ATM cards, direct deposit of checks, savings accounts, safe-deposit boxes, investment products, and internet banking.
Able to make on-the-spot decisions regarding customer transactions always cautious of bank exposure to loss or fraud.
Investigates and resolves problems and discrepancies concerning customer accounts.
Aware of current rates at other local banks for similar products.
Gathers information for wire transfers of funds and submits to the Deposit Operations Department.
Works in the role of a teller when needed
Provides basic cash receipts, deposits, and payment services in accordance with bank procedures.
Enters daily transactions into designated banking system and identifies mistakes should the debits and credits not balance.
Receives payments for a variety of loans (consumer, commercial, mortgage and home equity).
Balances currency, coin, and checks in personal cash drawer at end of shift when working as a teller and reports any discrepancies to supervisor.
Places holds on accounts for uncollected funds following required financial regulations and bank policies.
Works closely with other tellers and Deposit Operations staff to resolve customer issues and discrepancies.
Provides efficient and courteous customer service to prospects and customers.
Answers incoming telephone calls as needed.
Educated on bank’s security procedures and is watchful of unprotected situations.
Opens and closes branch by following established security procedures.
Participates in continued compliance training for relevant lending and deposit laws and regulations
Responsible for understanding and following all internal banking policies and procedures
Performs miscellaneous job duties as assigned.
Maintains regular, punctual, and physical attendance.