Universal Banker

Hancock Whitney • College Station, TX

1d • Onsite

About The Position

Hancock Whitney (Nasdaq: HWC) is a fast-growing organization consistently rated among America’s strongest, safest financial services institutions, based in Gulfport, Mississippi. The company's bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and over 200 financial centers across the Southeast corridor, including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. With nearly 4,000 associates, Hancock Whitney's mission is to help people achieve their financial goals and dreams, creating opportunities for the communities they serve. The Universal Banker role involves building, managing, and retaining client relationships through proactive outreach and consultative sales, serving as a trusted advisor to match financial products and services to client goals. This position also educates clients on self-service and digital banking solutions, processes routine financial transactions, manages lobby activity, and refers clients to internal partners for specialized needs. The role requires developing a strong sales pipeline, upholding risk management and compliance standards, and participating in community outreach and business development.

Requirements

• High school diploma or GED required
• 1+ year of sales, client service, or retail experience required
• Demonstrated ability to build and expand client relationships
• Proficiency navigating multiple banking systems and digital tools
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

Nice To Haves

• Bachelor’s degree preferred
• Prior banking experience preferred
• Bachelor’s degree plus cash handling and customer service experience in retail/financial services

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Benefits

• Opportunity for growth
• A voice in the company
• Importance to the company
• Share in a rich regional heritage and embrace core values (Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees