Universal Banker

Associated Bank • Rockford, IL

53d • $17 - $26

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. As a Universal Banker at Associated Bank, you will deliver exceptional customer service while handling both teller transactions and new account openings. You will grow customer relationships, identify financial needs, and recommend solutions to help customers reach their goals. This role provides structured development through training, performance milestones, and banker certification. This position requires a credit check per 12 CPR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Requirements

• High school diploma or equivalent.
• Less than 2 years of experience in a sales or goals-based environment with a strong customer service focus.

Nice To Haves

• Experience in banking, financial services, or cash-handling roles.
• Familiarity with digital banking platforms and sales processes.

Responsibilities

• Process customer transactions accurately, including deposits, withdrawals, payments, and monetary instruments.
• Acquire new and deepen existing customer relationships through proactive conversations and needs-based recommendations.
• Open new accounts, ensure proper documentation, and identify cross-sell opportunities.
• Respond to customer inquiries, resolve account issues, and provide onboarding and follow-up service.
• Promote digital banking tools and demonstrate their use to enhance customer convenience.
• Refer customers to partners in mortgage, investments, business banking, and other areas when appropriate.
• Adhere to all bank policies, procedures, and regulatory requirements to protect the bank’s financial interests.
• Participate in training, complete required curriculum, and achieve banker certification for career advancement.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED