Universal Banker, North Oak

North American Savings Bank • North Kansas City, MO

2d • Onsite

About The Position

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.

Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!

We are currently looking for a Universal Banker to join our North Oak branch team.

Job Summary:
Our Universal Bankers provide quality customer service and promote NASB’s products, services, and thoughtful solutions to make banking easy for our customers.

Requirements

• A High school diploma, GED or foreign equivalent required, college degree or military equivalent preferred.
• One year’s experience in a Retail or Sales environment engaging with customers and making product recommendations leading to sales or relevant experience required.
• Ability to complete credit and background checks.
• Ability to work branch hours Monday - Friday and alternate Saturday mornings.
• Ability to learn products, services, and procedures quickly and accurately.
• Financial management and responsibility skills.
• Excellent communication skills with a demonstrated ability to adapt the conversation of the NASB products/services based on the customers varying needs in person and over the phone.
• Basic math skills: including the ability to solve problems and quickly identify currency denominations.
• Time management and organizational skills, including being detail-oriented and thorough.
• Sound judgment and decision-making abilities.
• Ability to lift/carry up to 25 pounds occasionally

Nice To Haves

• Bilingual desired, but not required.

Responsibilities

• Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes the support of our mortgage sales team by making referrals.
• Assisting customers in their selection of various accounts and financial services, administering accounts, and positively impacting retention of current customers while achieving branch sales and service goals.
• Resolving any problems, issues, or questions to ensure customer satisfaction.
• Always maintaining a positive, friendly, and professional attitude.
• Assisting with all branch level marketing activities and promotions.
• Performing applicable aspects of daily operations, including opening new accounts, cash controls, balancing, exercising fraud prevention, handling customer transactions, and accurately completing all CIP requirements.
• Adhering to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program.

Benefits

• Comprehensive health insurance options including medical, dental, and vision coverage.
• 401(k) retirement plan with immediate employer match.
• Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
• Exclusive mortgage and banking benefits.
• Paid holidays, volunteer time off, and free parking at NASB facilities.
• Employee referral bonuses and internal training programs to help reach your career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED