Universal Banker

Georgia Community Bank•Roberta, GA

About The Position

Accurately and efficiently process and record routine transactions for bank customers as well as promote and advise on the bank’s products and services. The Universal Banker Responsible for the performance of, but not limited to, the duties list below:

Requirements

Proficient interpersonal, customer service, and sales skills
Proficient verbal and written communication skills
Proficient cash handling skills
Proficient computer skills
Thorough knowledge and understanding of banking industry rules and regulations
Detail Oriented: Thorough, observant, and accurate
Active Listener: Listen to understand, focus, and respond thoughtfully
Trustworthiness: Honest, ethical, and transparent
Accountability: Responsive, self-aware, and willing to take responsibility
Professionalism: Present oneself and communicate with competency and respect
Stress Tolerant: Ability to manage stress and reactions
Organization: Time management and prioritization
1 year+ customer service experience and/or sales experience
1 year+ cash handling experience

Responsibilities

Cash checks and disburse funds after verifying endorsements, dates, identification of persons receiving payments, bank names, overall legality of the documents and sufficiency of funds to support withdrawals
Accept deposits, confirming accuracy of transaction, as well as loan payments
Prepare, verify, and issue official checks, cashiers’ checks, bank and personal money orders, cash advances, fund transfers, debit cards, and correspondent drafts
Recommend, explain, and open new deposit accounts for customers
Handle customer complaints related to the bank’s services, explain service charges, and follow through on misdirected items or errors
Answer inquiries and provide information on various accounts, loan balances, and other banking services
Calculate and enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
Process change orders for customers
Balance and buy/sell from the vault
Redeem savings bonds
Promote and maintain good public relations with customers
Provide customer information within authorized limitations
Maintain service and product knowledge
Provide notary public service
Perform a variety of miscellaneous duties to assist with the work of the department
Direct customers to management when unable to meet customer's needs
Post night deposits and mail as required
Cross sell banking products and services
Balance all monies in cash drawers at the end of shifts
Accept and count inventories of cash, drafts, and debit cards each day
Maintain a work area that ensures the safety of all negotiables and confidential records
Prepare monies for deposit or shipment to branch banks or the Federal Reserve Bank
Order a cash supply to meet daily needs