Universal Banker-Park Ridge

Lakeside Bank • Park Ridge, IL

2d • $19 - $28 • Onsite

About The Position

Responsible for providing superior service to our customers, handling their Teller and Banking transactions in an accurate timely manner. Services customers’ financial needs in order to maintain and develop profitable customer relationships with the Branch/Bank. The UB role will provide assistance on the Teller line by maintaining a cash drawer and servicing customers on an as needed basis.

Requirements

• All duties and responsibilities must be performed in compliance with applicable local, state, and federal regulatory guidelines.
• Ability to recognize the customer’s needs and suggest the best product/service
• Attention to detail and accuracy in all transactions
• Good oral communications
• Ability to adapt and embrace policy and procedure changes
• Self-motivated individual with customer service sales skills
• Computer skills required
• Strong math skills required
• Ability to keep his/her workstation neat, organized and fully stocked on a daily basis
• Able to coach/mentor all Teller’s on effective referral skills through product definition (benefits and features).
• High school diploma or equivalent.
• Two or more years of retail bank experience, including sales and cash handling.

Responsibilities

• Exhibits strong working knowledge of all retail bank products and of general banking terms in order to provide the customer with a clear and accurate explanation of account parameters as outlined in our Consumer Disclosure.
• Identifies customer needs, explains product features in terms of benefit to the customer and recommends the product or service which best meets the customer’s needs.
• Sells or participates in the selling of bank products and services following established guidelines and procedures.
• Promotes additional business from existing customers, recording efforts on CRM system.
• Understands branch’s retail goals, his/her individual goals and achievement and scorecards.
• Develops ideas to promote new business and increase customer base.
• Will be responsible for attending occasional after-hours events hosted by or sponsored by the Bank as well as community events that the Bank has elected to participate in, to assist the Branch’s growth efforts and meet expected Branch and personal scorecard metrics and goals.
• Researches and resolves routine account problems or errors.
• Investigates files, documents, or reports on transaction to determine the problem and cause of action.
• Authorizes overdrafts, approves checks for cashing and processes transactions within established limits.
• Performs file maintenance for commercial and retail customers in accordance with branch operations procedures.
• Takes request for check orders and debit cards and re-orders.
• Accepts and performs wire transfers in accordance with bank operations policy and authority limits.
• Processes transactions as a Drive-Up/Walk-Up Teller.
• Processes checking and savings transactions, cashes checks within the specified limits and policies, accepts loan payments; sells Personal Money Orders, and Cashier’s Checks, processes mail deposits, night depository deposits, ATM deposits and armored courier deposits as required.
• Counts, proves and packages currency according to established and accepted cash handling procedures (measurement through adjustments received from the Federal Reserve Bank and through observation from the Main Cash Vault.)
• Accepts and verifies loose and rolled coin from customers. Is accountable to properly bag loose coin in appropriate dollar amounts for shipment to Main Cash Vault, collects appropriate coin counting fee from customers.
• Balances cash drawer and accurately prepares Teller blotter.
• Maintains cash drawer security at all times.
• Maintains supplies and balances the ATM.
• Provides courteous and efficient service.
• Follows bank and regulatory policies and procedures.
• Attendance is a requirement of the position.
• Performs other duties as assigned or required.

Benefits

• Lakeside Bank offers a wide variety of benefit programs for our employees. We offer 3 Blue Cross Blue Shield Medical plans (2 PPO & 1 HMO plan). Our PPO Dental plans are offered through Principal. The Bank subsidizes a large percentage of the monthly premiums. We also offer Vision insurance through Principal VSP. Employees are able to select from Single coverage, Employee & Spouse coverage, Employee & Child(ren) coverage or Family coverage levels.
• The Bank provides Life/AD&D, Short-term Disability, and Long-term Disability insurance – at no cost to the employee. We offer a variety of supplemental ancillary products such as supplemental life for employee, spouse and/or children, accident, critical illness, hospital indemnity and pet insurance. Additional information on each plan can be provided upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED