Universal Banker

Glacier Bancorp, Inc.•Buena Vista, CO

6d•$23

About The Position

The Universal Banker I plays a key role in delivering exceptional customer service and supporting branch operations. This position involves frequent customer interaction, including onboarding new clients, maintaining existing relationships, and assisting with a variety of banking transactions. Primary responsibilities include opening and closing personal and business accounts, issuing certificates of deposit, and ordering debit cards. The banker also provides accurate information and assistance regarding account details, ownership changes, and general inquiries, while performing entry-level account maintenance and supporting teller-related functions. Teller duties involve accurately and efficiently processing customer transactions such as cashing checks, accepting deposits and withdrawals, and executing internal transfers. The banker ensures compliance with bank policies and procedures while maintaining a high level of customer satisfaction. The compensation pay for this position is $22.83. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Requirements

High school education or equivalent required
Must be able to multi-task and prioritize job responsibilities
Must understand and support the Bank’s philosophy regarding customer service
Must have excellent written and oral communication skills
Must be detail orientated
Needs to work accurately and efficiently
Must have a good working knowledge of PC usage and Microsoft Office (Word, Excel and Outlook)
Ability to maintain high volume of quality work, while ensuring highest confidentiality
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

Minimum of 6 months’ banking experience preferred

Responsibilities

Opens and Closes: Checking, Savings, CD’s, IRA’s, HSA’s, and Debit cards
Resets Online Banking users
Resolve issues and answer questions with customer accounts
Provide basic problem-solving solutions
Processes wire transfers, check orders, address & telephone changes
Assists customers with temporary debit card increases, pin changes/resets, travel notification, fraud, compromised cards, disputes, and Instant Issue debit cards
Support the department by answering phones, distributing mail, scanning documents, and greeting/directing customers.
Performs Notary Functions
Completes ongoing required regulatory training and Oncourse Training Courses within the assigned time frame
Complies with all bank policies, applicable laws, and regulations
Provides superior customer service while promoting bank products and services
Processes deposits, loan payments and safe deposit box rental payments
Examines checks for endorsement and negotiability
Processes change orders
Prepares cashier’s checks
Processes & settles cash advances
Processes foreign items
Scans and balances teller capture transactions processed during the day
Maintains approved cash drawer limits and balances their drawer out at the end of their shift
Promotes the High-Performance Growth (Haberfeld) Checking accounts, Tell-A-Friend program, to include assisting with Branch promotions and Big Day promotions.
Keeps up to date with the latest security alerts, to protect the bank from losses
Assists with dual control in vault balancing, mail deposits, day drop, and night drop processing.
Balances Coin machine
Redeems US Savings Bonds
Sells prepaid Gift/Travel cards
Maintains inventory logs for prepaid cards and assists with auditing them monthly
Assists with incoming/outgoing shipments
Follows opening/closing checklist
Responds to telephone inquiries from customers
Completes monthly teller certification under dual control
Orders and submits foreign currency for customers
Performs other related duties as assigned