Universal Banker

BNA Bank • Saltillo, MS

19d

About The Position

The Universal Banker plays a pivotal role in delivering comprehensive financial services to clients by combining the responsibilities of a traditional teller with those of a personal banker. This position is designed to provide a seamless banking experience by assisting customers with routine transactions, account inquiries, and more complex financial needs such as loan applications and investment products. The Universal Banker serves as a trusted advisor, helping clients understand and select appropriate banking products that align with their financial goals. By fostering strong customer relationships and identifying opportunities for cross-selling, the Universal Banker contributes directly to the growth and retention of the bank’s client base. Ultimately, this role ensures high levels of customer satisfaction while supporting the bank’s operational efficiency and compliance standards.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Previous experience in a customer service role within the banking or financial services industry.
• Strong knowledge of banking products, services, and regulatory requirements.
• Excellent communication and interpersonal skills to effectively interact with diverse customers.
• Basic proficiency with banking software and Microsoft Office applications.

Responsibilities

• Process routine banking transactions including deposits, withdrawals, transfers, and payments accurately and efficiently.
• Engage with customers to understand their financial needs and provide tailored advice on banking products and services.
• Assist clients with account openings, loan applications, and resolving account issues or discrepancies.
• Identify opportunities to cross-sell bank products such as credit cards, loans, and investment services to meet customer needs.
• Maintain compliance with all banking regulations, policies, and procedures to ensure secure and ethical operations.
• Collaborate with team members and management to achieve branch sales goals and deliver exceptional customer service.
• Educate customers on digital banking tools and promote their adoption to enhance customer convenience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees