Universal Banker

Hancock Whitney Bank•Tallahassee, FL

1d•Onsite

About The Position

A Universal Banker acquires, manages and retains meaningful relationships with clients using a consultative sales and service approach to proactively fulfill their financial needs. This role involves both in-person and phone interactions to build lasting relationships, discover financial needs, and tailor product solutions. The banker educates clients on various banking channels, including digital solutions, and refers them to specialized business partners when necessary. They are also responsible for processing routine and complex transactions, driving sales conversations to meet goals, and supporting the bank's strong risk management culture by ensuring operational and financial safety and soundness.

Requirements

High School Diploma or general education degree (GED)
1 year sales and client service experience in a professional environment OR cash handling and customer service experience in retail or financial institution
Proven ability to form and expand client relationships
Ability to learn and navigate multiple banking systems and applications, and utilize search tools to find information
National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008
Employment is contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results
Excellent communication skills – in person and over the phone – with proven ability to tailor features and benefits of products/services to clients with differing needs
Ability to learn products, services, and procedures quickly and accurately
Comfortable educating others on technology
Professional, thorough, and organized with strong follow-up skills
Performs well in a team environment and proactively collaborates with others to serve clients
Ability to understand and follow policies, procedures, and regulatory requirements
Ability to work Financial Center hours, including weekends, and some evenings
Ability to travel if required to perform the essential job functions
Ability to work under stress and meet deadlines
Ability to operate related equipment to perform the essential job functions

Nice To Haves

Bachelor’s degree
Prior banking experience

Responsibilities

Manages existing clients and prospects by meeting with them, both in person and over the phone, to build and maintain strong, lasting relationships, discover financial needs and tailor product solutions to meet the client’s overall financial needs. This activity may be in the financial center, out-bound calling, visiting businesses or conducting educational seminars.
Proactively educates clients on alternate delivery methods and channels that make client’s lives easier by providing self-service options, including emerging technology and digital solutions like mobile, online and ATM options, to access their accounts 24 hours a day/7 days a week.
Refers clients to other business partners to provide clients with experts who can assist them with their specialized financial needs.
Applies product and procedural knowledge to solve client problems appropriately and efficiently to enhance the client experience.
Processes a variety of routine and complex transactions for Financial Center clients, including deposits, withdrawals, and loan payment processing.
Engages in client and/or prospect management activities.
Drives proactive sales conversations, through outside interactions with a consultative sales process and financial needs assessment including, identifying and independently acting upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals.
Leverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.
Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.
Will be asked to perform the duties of the role based upon the needs of the financial center.
Supports the Bank's strong risk management culture through awareness, knowledge and sound decision making.
Ensures operational and financial safety and soundness.
Maintain awareness of the environment, the situation, and the client.
Leverages Lobby Management as a tool for managing client interactions and risk.