Universal Banker

Performance Bankers•Slayton, MN

20d•Onsite

About The Position

The Universal Banker is responsible for ensuring customer satisfaction. This role identifies opportunities for bank customers and offers products and services that fulfill their needs. He/she supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. The ideal candidate for this role can step in to assist with a large variety of bank duties including conducting teller transactions, opening new accounts, assisting with loan processing, etc. This position is located in our Slayton branch and is not a remote role.

Requirements

6-12 months banking experience preferred, but not required.
Understanding of banking regulations required, training provided.
Experience with electronic banking desired.

Responsibilities

Assist with customer transactions on the teller line, including cashing checks, accepting deposits and loan payments, processing withdrawals, etc.
Possesses the knowledge to assist customers on a variety of topics, including electronic banking, updating accounts, etc.
Understands multiple areas of the bank, and can provide guidance in areas including new accounts, ACH, Wire transfers, and more.
Maintains up-to-date knowledge of banking regulations to ensure bank is in compliance with applicable laws.
Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and existing policies to come to the best decision.
Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
Acts as a strong team player, and is willing to assist with a variety of tasks when required.
Understands the technical side of banking and the software utilized by bank staff.
Performs other duties as assigned.