Universal Banker

OakStar Bank•Shawnee, KS

58d•Onsite

About The Position

The Universal Banker is a versatile banking professional responsible for providing a wide range of services to customers, including opening accounts, account management, processing teller transactions, and cross-selling bank products. This role combines the responsibilities of both a Teller and a Banker, offering an opportunity to develop relationships with customers while addressing their full range of banking needs. The Universal Banker is a key point of contact for customers, ensuring high-quality service and efficient banking operations.

Requirements

High school diploma or equivalent certification.
2+ years of experience in customer service, sales, or banking (preferred).
Experience in cash handling and basic financial services.
Strong knowledge of banking terminology, products, services, and regulatory requirements.
Strong attention to detail with intermediate mathematical skills.
Proven ability to build and maintain customer relationships.
Excellent communication and interpersonal skills, with the ability to engage customers and work well within a team.
Intermediate knowledge of state and federal banking compliance regulations and banking operational policies.
Ability to sit or stand for extended periods of time.
Ability to identify customer needs and cross-sell bank products effectively.
Strong attention to detail, organizational skills, and problem-solving abilities.
Ability to handle sensitive customer information with discretion and confidentiality.
Proficient computer skills, including proficiency in the Microsoft Office Suite and banking software.

Responsibilities

Greet and assist customers in a friendly and professional manner, creating a positive banking experience.
Build and maintain strong relationships with customers by understanding their financial needs and providing personalized banking solutions.
Resolve customer inquiries, concerns, and account issues efficiently, ensuring customer satisfaction.
Assist customers with opening new accounts, including checking, savings, certificates of deposit (CDs), Individual Retirement Accounts (IRAs), and other types ensuring compliance with bank policies and regulatory requirements.
Guide customers through account options and services, helping them select the best products to meet their needs.
Support customers in managing and maintaining their accounts, such as updating personal information, issuing debit cards, and assisting with account closures.
Perform routine teller functions, including processing deposits, withdrawals, money transfers, and other transactions with accuracy and attention to detail. Handle cash and negotiable instruments, ensuring that all transactions are processed securely and efficiently.
Balance your cash drawer at the end of each day, ensuring that all transactions are accurately recorded.
Promote and cross-sell bank products and services, such as credit cards. Identify customers’ financial needs and refer them to the appropriate department for additional loan products or financial services.
Maintain knowledge of current banking products and services to effectively inform customers and offer tailored solutions.
Adhere to all security procedures to prevent fraud and protect customer information.
Address and resolve customer complaints or concerns promptly and professionally, ensuring customer satisfaction. Escalate complex issues to the Retail Manager or other management as necessary.
Collaborate with branch team members to meet branch goals and contribute to a positive, team-oriented work environment.
Assist in branch operations as needed, including supporting branch openings/closings, maintaining the branch’s appearance, and serving as a resource for tellers by providing guidance, support, and training.