Universal Banker - Tuskawilla

FAIRWINDS Credit Union

About The Position

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. As a Member Service Specialist (Universal Banker) for our Tuskawilla branch, you’ll be the first step in helping our members live financially free!

Requirements

  • Demonstrated success in a member-facing role.
  • Previous banking experience required.
  • Previous lending experience required.
  • Strong knowledge of FAIRWINDS products, services, and digital platforms.
  • You lead with care and know how to listen and respond to members’ needs.
  • Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
  • Confident in your ability to cross-sell, handle objections, and educate members.
  • Proven track record of achieving individual and/or branch goals.
  • Excellent communication, problem-solving, and organizational skills.

Responsibilities

  • Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
  • Open new accounts and recommend relevant products and services based on members’ unique financial needs.
  • Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members.
  • Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools.
  • Actively generate loan opportunities through inbound, outbound, and referral-based efforts.
  • Deliver prompt support for service-related needs such as account maintenance and problem resolution.
  • Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
  • Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
  • Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

Benefits

  • Enjoy 11 paid holidays and generous paid time off to recharge and reset
  • Build your future with a 6% 401(k) match
  • Eligible for a $700 annual contribution to your Health Savings Account
  • Access our comprehensive maternity leave program to support growing families
  • Stay covered with medical, dental, vision, disability, and life insurance
  • Grow your career through leadership development, tuition assistance, and advancement opportunities
  • Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
  • Thrive in a purpose-driven, people-first culture where your impact matters
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