Universal Banker, Queensbury

Arrow Financial Corporation • Queensbury, NY

14d • $19 - $24

About The Position

Responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events.

Requirements

• Associates Degree or equivalent experience required
• 4-6 years of customer service experience required; experience in a financial institution preferred
• Ability to achieve NMLS certification and Signature Guarantee certification
• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
• Quality customer service skills; friendliness, a helpful attitude, patience, and professionalism
• Quality problem solving skills; ability to work independently and as part of a cooperative work team
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus
• Solid sales and referral experience; knowledge of bank and insurance products/services
• Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking-related software
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Responsibilities

• Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
• Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies.
• Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships.
• Research customer questions and direct problem resolution to maintain customer relationships.
• Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate.
• Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable.
• Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures.
• Provide training, support and guidance as appropriate to co-workers and customers.
• Act in Branch Managers absence as needed.
• Able to travel, using reliable transportation, to various branches to meet operational needs
• Ability to work rotating Saturday schedule

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree