Universal Banker Collierville

INDEPENDENT BANK•Collierville, TN

4h•Onsite

About The Position

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Promote bank products through positive proactive sales to prospects and cross sales to customers, inform and educate both about products, services and benefits. Provide support to branch management. Universal Bankers must adhere to all Bank policies, procedures and all compliance regulations. Primary duties include providing teller/platform support as needed to keep lines to a minimum and provide quality customer service, performing daily processing of financial transactions (deposits, handling currency, coin, cashing checks), opening checking and savings accounts, and providing other deposit product services. The role involves actively informing clients of products/services, profiling clients to identify financial needs, following through, and closing sales. It also requires explaining product benefits, changes, restrictions, requirements, and other relevant product information to clients, cross-selling and making referrals to bank partners to generate new business and deepen existing client relationships, and participating in client calling activities during special deposit/loan campaigns. The Universal Banker is responsible for taking loan applications for personal/retail consumer needs and handing off processing to the appropriate associate, assisting branch management with 'on the job training' of new associates, participating in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes and 'exceptional' customer service delivery, and assisting branch associates with all aspects of daily branch operations as needed. Perform all other job-related duties as assigned.

Requirements

High school diploma or general education degree (GED)
1 year of experience as either a Teller or as a Relationship Banker
Ability to perform each essential duty satisfactorily
Knowledge, skill, and/or ability required (may be substituted with an equivalent combination of education and experience)
Microsoft Office Suite- i.e. Outlook, Word, Excel
10-key calculator
Coin counter

Nice To Haves

MS Access is a plus

Responsibilities

Provide teller/platform support as needed to keep the lines to a minimum and to provide quality customer service.
Perform daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks.
Open checking accounts, savings accounts, and provide all other deposit product services.
Actively inform client of products/services, profile clients to identify financial needs, follow through, and close the sale.
Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients.
Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
Participate in client calling activities during special deposit/loan campaigns.
Responsible for taking loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
Assist branch management with “on the job training” of new associates.
Participate in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes and “exceptional” customer service delivery.
Assist branch associates with all aspects of daily branch operations as needed.
Perform all other job-related duties as assigned.