Universal Banker

Us Century Bank • Doral, FL

418d • Onsite

About The Position

The Universal Banker at US Century Bank is responsible for providing comprehensive banking services to customers and non-customers. This role focuses on assisting clients with their banking needs, enhancing customer satisfaction, and identifying opportunities for cross-selling banking products. The position requires a strong emphasis on customer service and operational efficiency within the branch.

Requirements

• A minimum of three years of banking experience, primarily in branch operations.
• Knowledgeable of banking regulations, BSA compliance, and anti-money laundering laws.
• Possess excellent business acumen and customer service skills.
• Excellent verbal, written, and presentation skills.
• PC proficient in Microsoft Office applications including Word and Excel.
• Completion of cross-selling and account opening training.
• Completion of USCB teller training.

Responsibilities

• Proficient in teller transactions.
• Understand individual goals to enhance company performance.
• Identify and evaluate client needs to determine cross-sale opportunities.
• Maintain frequent contact with clients, addressing problems and inquiries.
• Assist customers with the account opening process following bank guidelines.
• Handle changes of address requests, profile updates, and funds transfer requests.
• Grow revenue through loans, deposits, and other banking products.
• Establish new accounts while servicing the existing customer base.
• Resolve customer problems beyond the supervisory level in all operational areas.
• Perform BSA enhanced due diligence through daily monitoring of customer transaction reports.
• Monitor debit/ATM fraud alerts and take appropriate action.
• Assist customers with fraud and identity theft issues.
• Handle Regulation E disputes and adjustments for customers.
• Manage the operation, security, servicing, and balancing of all branch ATMs.
• Complete and file various bank reports quarterly.
• Participate in monthly branch manager meetings.
• Perform auditing and reporting established by bank policies and procedures.
• Participate in training seminars in all operations areas.
• Supervise duties of tellers, coordinating their workflow and schedules.
• Ensure tellers handle customer needs professionally.
• Assist tellers with out-of-balance reconciliations.
• Inform and update team about operational, procedural, and policy changes.
• Identify red flags to detect fraud and prevent losses.
• Ensure all transactions comply with established policies and procedures.
• Prepare weekly teller work schedules and assignments.
• Prepare daily totals and corresponding tickets for batch transactions.
• Handle customer inquiries regarding basic account information.
• Monitor and maintain an adequate supply of currency and coins.
• Balance cash drawer and vault according to established schedule.
• Adhere to company policies related to social engineering and sensitive information protection.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed