About the position
Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short and long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Responsibilities
- Create and deliver exceptional customer experiences.
- Engage clients with exceptional customer service.
- Ensure clients understand digital and mobile banking alternatives.
- Introduce and sell financial services to meet customer needs.
- Process all types of financial transactions for clients.
- Balance own cash and assist with vault, ATM cash recycler, and armored car duties.
- Assist in compliance with applicable laws and regulations.
