Universal Banker - Newnan

SouthState Bank-posted 4 months ago

Newnan, GA

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The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
Knows and understands the products and services offered by the Bank.
Identifies customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Ensures compliance to all banking regulations including Regulation CC and Bank Secrecy Act.
Develops a strong understanding of customer facing technology and enrolls customers in self-service options.
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
Assists in guiding and training new tellers.
Cashes checks and processes savings withdrawals within assigned limits.
Sells certified checks and balances transactions daily.
Opens new deposit accounts and handles services such as stop payments and wire transfers.
Resolves customer problems and complaints with courtesy and discretion.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct and timely.

One year of teller or cash handling experience.
Six months customer relationship building or sales experience.
Demonstrated expertise in the Teller II and basic FSR job functions.
High School diploma or equivalent.
Good interpersonal skills and good computer skills.
Ability to read, write, speak, and understand English.

Previous banking experience preferred.

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Universal Banker - Newnan

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