Universal Banker- National Highway Branch/ LaVale MD

M&T Bank • La Vale, MD

410d • $37,440 - $58,469

About The Position

The Universal Banker at M&T Bank specializes in enhancing the branch customer experience through effective sales, service, and digital engagement for both Consumer and Business Banking customers. This role supports daily branch operations as a Teller, meets customer service and sales needs, and manages customer appointments to identify and address their banking needs. The position emphasizes customer retention and expansion of banking relationships while adhering to compliance and operational standards.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year's experience in retail sales, call center, customer service, or telesales.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with a diverse range of customers.
• Ability to handle difficult customer conversations effectively.
• Well-organized with proven time management skills.
• Proven prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.

Nice To Haves

• Bilingual based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations based on their needs.
• Engage customers to encourage the use of digital banking capabilities.
• Explain criteria for loan application decisions.
• Complete servicing-related responsibilities for customer relationships and identify additional banking needs.
• Follow the Bank's sales process to provide customer-focused advice.
• Proactively reach out to customers to enhance retention and expansion of banking relationships.
• Adhere to customer service standards and deliver solutions that meet customer needs.
• Manage the lobby by greeting customers and addressing their banking needs.
• Introduce banking partners when product solutions are needed.
• Assist with AML, BSA, and KYC processes and escalate suspected fraud cases.
• Resolve customer complaints and log them accurately.
• Review and resolve customer overdrafts.
• Complete customer transactions accurately and document interactions appropriately.
• Adhere to compliance and operational risk controls as per regulatory standards.
• Promote diversity and reflect the M&T Bank brand.
• Maintain internal control standards and implement audit points as required.
• Meet registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Benefits

• Competitive pay range of $18.00 - $28.11 Hourly (USD).

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED