Universal Banker II

Home Bank-posted 4 months ago
New Orleans, LA
Credit Intermediation and Related Activities
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This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.

  • Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank's policies and procedures.
  • Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment.
  • Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller.
  • Process daily teller work thru Branch Capture ensuring debits and credits balance in accordance with established policies and guidelines.
  • Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure.
  • Engage in conversations with customers to build relationships, determine financial needs and make recommendations.
  • Contribute to banking center success by achieving assigned branch and line of business referral goals.
  • Maintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services.
  • Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees.
  • Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision.
  • Use good judgment, remain aware of potential fraud, and be discreet with confidential information.
  • Operate as a mentor for newly hired/promoted team members in support of our Home Bank values.
  • Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment.
  • Perform other duties as required or assigned by leadership.
  • High School diploma or equivalent.
  • 1 year of general cash handling, sales & customer service experience.
  • 1 year of previous banking experience strongly encouraged.
  • Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.
  • Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
  • Strong knowledge of daily branch, vault, and ATM operations.
  • Receive and maintain a NMLS certification.
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