Universal Banker II

Bankwest • Spearfish, SD

315d

About The Position

The objective of this position is to ensure the retention and growth of existing customer relationships and continuous growth of new business through proactive sales efforts and quality of service. Responsible to perform all related work responsibilities consistent with the standardized procedure and compliance requirements of the Bank. Accountable for the development of new customer relationships; along with a focus on the continued maintenance and enhancement of current Consumer Banking relationships. Responsible to accurately fulfill Consumer transactions; actively sell additional Enterprise financial products and services.

Requirements

• A high school diploma or equivalent.
• ABA Universal Banker Certification Program.
• 2 years' experience in related field.
• Experience in sales and customer service.

Nice To Haves

• Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed.
• Ability to organize and handle multiple responsibilities while delivering quality customer service.
• Strong interpersonal skills for effective communication with customers.
• Knowledge of regulatory requirements pertinent to job duties.
• Knowledge of banking terminology and procedures.
• Ability to skillfully use a variety of application software and learn computer programs.

Responsibilities

• Develop and enhance customer financial relationships through daily customer contact and the proactive use of Customer Relationship Management (CRM) programs.
• Identify early signs of dissatisfaction and work to resolve issues to aid in customer retention.
• Accurately process all customer transactions requested through the lobby, drive-up, or telephone.
• Perform deposit account maintenance and problem solving according to customer need.
• Open and close personal and business accounts including checking, savings, deposit, and IRA/HSA accounts.
• Originate secured and unsecured personal loans adhering to the credit practices of the Bank.
• Fulfill post-approval loan documentation requirements including file completion and loan closing.
• Make overdraft payment decisions and perform collection activities related to Retail customer deposit and loan accounts.
• Serve as an IRA/HSA subject matter expert (SME) for all related informational, account administration, and customer service support needs.
• Identify customer needs for additional Bank and Financial Service products and actively cross sell.
• Seek out and make contact with prospect opportunities to grow new customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED