Universal Banker II
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About The Position
The Universal Banker II position at Home Bank is a vital role responsible for performing routine branch operations while fostering long-term customer relationships through exceptional service. This position specializes in teller operations and the opening of deposit accounts, ensuring that all customer transactions are handled promptly and accurately. The Universal Banker II will engage with customers in the lobby, drive-thru, and through bank-by-mail services, managing a variety of transactions such as deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests, all in accordance with Home Bank's policies and procedures. In addition to transaction handling, the role involves cash management responsibilities, including counting, verifying, and packaging coins and currency, as well as daily balancing of the cash drawer. The Universal Banker II may also assist with ATM balancing and replenishment, and perform daily vault duties as needed, potentially acting as a backup to the Head Teller. The position requires a strong focus on customer service, with the expectation to provide comprehensive, prompt, and efficient service in all transactions, while also engaging in conversations with customers to build relationships and identify their financial needs. The Universal Banker II will contribute to the success of the banking center by achieving assigned branch and line of business referral goals. A thorough understanding of the bank's products and services is essential, along with the ability to utilize systems for opening deposit accounts, performing maintenance, and enrolling customers in various services. Effective communication skills are crucial, as the role involves clear verbal and written interactions with both customers and team members. The position also requires self-motivation and the ability to work independently or collaboratively with minimal supervision. Additionally, the Universal Banker II will serve as a mentor for newly hired or promoted team members, embodying the values of Home Bank and maintaining a professional work environment.
