Universal Banker II

Make Your Move•Stoneham, MA

12d•$45,000 - $60,000

About The Position

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about. JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Business Development Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves. In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services. Engage in defined sales activities to include uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record. Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes. Customer Experience Deliver an exceptional customer experience every time by: Making a personal connection with every customer. Uncovering their financial needs through meaningful discussion and exploration. Making educated product and service recommendations based on expert knowledge of same. Providing financial solutions that meet the customer’s needs. Business Acumen and Technical Knowledge Have a good understanding of the business of banking to include income and expense streams and portfolio of products and services. Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank. Demonstrate the ability to build relationships and alliances with customers and colleagues. Able to demonstrate a high level of proficiency with Salem Five’s digital technology offerings. Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management. Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook). Proficient using the Internet (mobile and desktop) to search for and locate information. Eager to embrace new and emerging technologies. Banking Operations Able to quickly learn and adhere to all policies and procedure related to branch operations to include, but not be limited to, check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions. As all Salem Five retail positions are required to have ‘universal’ branch banking skills, must have / develop a full working knowledge of both the traditional ‘sales’ and ‘teller’ functions and routinely perform both. Education and/or Experience High school diploma, or equivalent required. Two years’ experience in a retail or banking environment required, supervisory experience preferred. This position is eligible to be a ‘key-holder’ and when designated as such, is entrusted as a member of the branch’s management team, opening/closing the branch as schedules dictate. In the absence of a Manager and/or Assistant Manager, serves as the ‘manager on duty.’ In a management capacity, uses sound judgement and makes policy decisions as necessary. Participates in the interview, hiring, and development of junior branch staff positions and serves as a trainer and coach for same. Proven success in delivering a superior experience in a customer-centric environment. Salem Five requires each Universal Banker to be federally registered through the National Mortgage Licensing System and individual records to be in good standing. Individual NMLS IDs renew annually.

Requirements

High school diploma, or equivalent required.
Two years’ experience in a retail or banking environment required
Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.
Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
Proficient using the Internet (mobile and desktop) to search for and locate information.
Eager to embrace new and emerging technologies.
Proven success in delivering a superior experience in a customer-centric environment.
Salem Five requires each Universal Banker to be federally registered through the National Mortgage Licensing System and individual records to be in good standing. Individual NMLS IDs renew annually.

Nice To Haves

Supervisory experience preferred.
This position is eligible to be a ‘key-holder’ and when designated as such, is entrusted as a member of the branch’s management team, opening/closing the branch as schedules dictate.
In the absence of a Manager and/or Assistant Manager, serves as the ‘manager on duty.’
In a management capacity, uses sound judgement and makes policy decisions as necessary.
Participates in the interview, hiring, and development of junior branch staff positions and serves as a trainer and coach for same.

Responsibilities

Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
Engage in defined sales activities to include uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.
Deliver an exceptional customer experience every time by: Making a personal connection with every customer. Uncovering their financial needs through meaningful discussion and exploration. Making educated product and service recommendations based on expert knowledge of same. Providing financial solutions that meet the customer’s needs.
Have a good understanding of the business of banking to include income and expense streams and portfolio of products and services.
Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
Demonstrate the ability to build relationships and alliances with customers and colleagues.
Able to demonstrate a high level of proficiency with Salem Five’s digital technology offerings.
Able to quickly learn and adhere to all policies and procedure related to branch operations to include, but not be limited to, check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions.
As all Salem Five retail positions are required to have ‘universal’ branch banking skills, must have / develop a full working knowledge of both the traditional ‘sales’ and ‘teller’ functions and routinely perform both.