Universal Banker II

Herring Bank•Colorado Springs, CO

54d

About The Position

We're looking for a customer-focused Universal Banker II to join our team. This position plays a key role in providing excellent service, supporting branch operations, and ensuring compliance. You'll handle both personal and business accounts, process complex transactions, and serve as a trusted resource for customers. You'll also mentor newer Universal Bankers, contribute to business development, and promote bank products and services that meet customer needs.

Requirements

High school diploma or GED required; Associate degree preferred
5 years of retail banking experience (required)
Previous leadership or mentoring experience within a branch setting
Strong communication, problem-solving, and time management skills
Proficiency in Microsoft Office and basic banking systems
Ability to pass a background check
Knowledge of banking regulations, products, and services

Responsibilities

Open and maintain consumer, business, and trust accounts (including CDs and IRAs)
Assist customers with Online Banking, Bill Pay, debit cards, and mobile banking
Process wire transfers and ensure compliance with documentation requirements
Support consumer loan applications and basic lending functions
Balance ATMs, manage night drop and safe deposit box procedures
Respond to customer inquiries in person, by phone, and through call queues
Promote bank products and services through needs-based conversations
Perform branch opening/closing and maintain security and compliance standards
Provide mentoring and support to Universal Banker I team members
Conduct quality control reviews of new account activity for accuracy
Provide teller support as needed