Universal Banker II

Salem Five Cents Savings Bank • Tewksbury, MA

277d

About The Position

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about.

Requirements

• High school diploma, or equivalent required.
• Two years' experience in a retail or banking environment required.
• Supervisory experience preferred.
• Proven success in delivering a superior experience in a customer-centric environment.

Nice To Haves

• Experience in a management capacity, using sound judgement and making policy decisions as necessary.
• Experience participating in the interview, hiring, and development of junior branch staff positions.

Responsibilities

• Identify sales opportunities, deepen existing relationships, and grow Salem Five's market share in the communities it serves.
• In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
• Engage in defined sales activities to include uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank's system of record.
• Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.
• Deliver an exceptional customer experience by making a personal connection with every customer, uncovering their financial needs, making educated product and service recommendations, and providing financial solutions that meet the customer's needs.
• Have a good understanding of the business of banking to include income and expense streams and portfolio of products and services.
• Demonstrate a high level of proficiency with Salem Five's digital technology offerings and desktop applications such as MS Office.
• Quickly learn and adhere to all policies and procedures related to branch operations.

Benefits

• Health Insurance
• Dental
• Vision
• Flexible Spending Account
• Health Savings Account
• 401k Matching
• Tuition Reimbursement
• Employee Referral Program
• Summer Family Outing
• Annual Holiday Reception

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED