Universal Banker I - Dothan, AL

BankPlus • Dothan, AL

22h • Onsite

About The Position

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer’s needs are met by evaluating and recommending the most appropriate bank products and services. This role involves processing relationship banker transactions promptly and courteously. The Universal Banker I maintains strong working relationships with internal and external customers, projecting a positive and professional image of BankPlus. Key responsibilities include possessing sales and service skills with a focus on loan, deposit, and cash management products, performing accurate and efficient relationship banker transactions (including issuing checks, processing collection items, and other non-ITM transactions), and assisting customers with ITM usage. The position also requires ensuring ITM and cash recyclers are balanced, opening various deposit accounts, educating customers on emerging bank technology and digital solutions, and selling/cross-selling bank products by assessing customer needs. The Universal Banker I will work in DecisionPro, obtain an NMLS number as required, complete accurate consumer loan applications, process check orders, close customer accounts, handle wire transfer requests, stop payments, and ACH returns, and assist with safe deposit box access. Additionally, the role supports BankPlus marketing efforts, engages in outside customer calls, participates in the High-Rewards Connections Program, makes referrals to the Mortgage Center and Wealth Management, and participates in community activities to generate new customer leads. A thorough knowledge of Bank products, services, policies, procedures, and relevant regulatory issues (e.g., Bank Secrecy Act, Privacy Act, Fair Lending Act, Regulation E) is essential, along with completing required compliance training and adhering to the Bank’s standard of conduct.

Requirements

• Bachelor’s degree OR Two (2) or more years’ experience in a similar or professional work environment
• Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Ability to handle multiple tasks.

Responsibilities

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging bank technology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank’s High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc.
• Complete required compliance training and adheres to the Bank’s standard of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees