Universal Banker I

FFB Bank•Fresno, CA

1d•$22 - $26

About The Position

The Universal Banker I is responsible for supporting the branch operational and customer support activities; processing new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services The position of Personal Banker also is required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit processing.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred.
Minimum 1–2 years of related experience in cash handling and customer service in a financial institution preferred.
Basic analytical and problem-solving skills; ability to work with and interpret data.
Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.
Computer skills; mainframe computer system; word processing and spreadsheet software.
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees.
Strong organizational and time management abilities with attention to detail.
Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success.
Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
Commitment to continuous learning and professional development to stay current with industry standards and best practices.
Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.

Responsibilities

Supports all areas of branch operations as needed, including new accounts, safe deposit services, teller functions, lender support, and night deposit processing.
Assists customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-selling opportunities are presented by applying professional sales techniques.
Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; assists customers in completing credit applications.
Discusses, prepares and processes documents related to the Bank’s online and electronic banking services.
Processes retail and commercial deposits and withdrawals, ensuring proper authorization and documentation.
Reviews and make informed decisions on questionable items, performing all duties within established authority limits.
Processes teller transactions, night drop deposits, certifications, change orders and deposit slip corrections.
Issues official checks and processes savings bond redemptions in accordance with bank policies and procedures.
Operates computer terminal to process transactions, review account activity, determine balances, and resolve problems within given authority.
Receives and processes stop payment and holds orders, accepts loan and installment payments.
Reconciles daily cash drawer and ensures accurate documentation of all cash returned to the vault in accordance with branch procedures.
Supports daily vault operations, including opening and closing procedures, and assists with balancing vault currency and coin to ensure accuracy and compliance.
Provides effective customer service and assists in resolving problems within given authority.
Records, files, updates information, prepares wire transfers and sorts mail or reports as required.
Collects and processes data for various operational reports, such as Currency Transaction Reports (CTR), returned items, overdraft activity, and callback verifications, ensuring accuracy and timely submission.
Assists with other duties assigned by the Assistant Manager and/or Branch Operations Officer.
Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.
Positively represents the Bank through ethical conduct and community involvement.
Demonstrates an understanding of and commitment to EEO policies.
Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment.
The position requires physical activities like sitting, walking, and reaching.
Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.