Universal Banker I

Herring Bank • Amarillo, TX

7d

About The Position

Universal Banker I plays a vital role in delivering on this mission by serving as the face of the branch and providing outstanding customer service. This position supports routine banking transactions, account openings, and relationship-building efforts while ensuring adherence to operational and regulatory standards.

Requirements

• High school diploma or GED required; Associate degree preferred.
• 3+ years of retail banking experience required.
• Proven leadership and mentoring experience within a branch setting.
• Proficient in basic math and computer skills, including Microsoft Office
• Strong communication, time management, and problem-solving skills
• Knowledge of banking regulations and ability to maintain confidentiality

Responsibilities

• Process retail and commercial transactions, including deposits, withdrawals, loan payments, and official checks.
• Balance daily cash drawer and perform vault transactions within established limits.
• Open and maintain consumer deposit accounts, CDs, and support related online banking tools.
• Assist customers with online banking and bill pay, including password resets, navigation support, and account access troubleshooting.
• Answer incoming calls professionally, remain logged into the call queue, and direct inquiries appropriately.
• Greet customers promptly and professionally, delivering excellent customer service.
• Identify customer needs and refer them to appropriate bank products, services, or specialists.
• Perform wire transfers, stop payments, and order checks and debit cards.
• Support ATM and safe deposit box procedures.
• Follow all compliance, security, and operational procedures, including BSA/AML and privacy laws, and complete required documentation.
• Participate in branch opening and closing procedures and maintain branch security standards.
• Order and maintain branch supplies and perform general administrative duties.
• Cross-train to support commercial account opening, community engagement efforts, and consumer account secondary reviews.
• Assist with quality control procedures by gaining familiarity with commercial account secondary review processes.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED