Universal Banker I

First Federal Bank of Louisiana•Natchitoches, LA

4d•Onsite

About The Position

Serves new and existing customers, both consumer and commercial, with the highest level of courtesy and professionalism. Identifies financial needs of customers and performs paying and receiving bank transactions to individual customers and commercial clients, as well as provides support to branch staff. Demonstrates a high level of efficiency by routinely performing a combination of all teller and basic account maintenance duties. Adheres to the Bank’s Customer Service Standards at all times.

Requirements

High school diploma or general education degree (GED)
Minimum of six (6) months cash handling and related customer service experience required

Nice To Haves

Previous bank teller experience preferred

Responsibilities

Greets customers immediately, in-person and by telephone, and ascertains nature of business; gives information to callers or routes call accordingly
Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits
Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices
Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity
Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements
Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies
Identifies customer’s financial needs; cross-sells bank products and services; refers customers to FFBLA specialists who provide specific products or services, including insurance and investment representatives
Sells and prepares official bank checks; orders check for customers; sells visa gift cards
Issues Debit and ATM cards; performs Debit and ATM card maintenance
Accepts loan payments and collection items; verifies payment amount and issues receipts
Assists in opening night depository and works customer's night deposit bags
Balances cash drawer daily, including periodic trail balancing and batching of checks; secures cash drawer and maintains daily cash limits; buys and sells currency from the vault
Maintains appropriate currency logs, official check logs, visa gift card and ATM logs
Performs basic account maintenance functions; completes e-call tickets on debit cards/credit cards for travel exceptions
Follows all teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures
Provides access to safe deposit boxes; closes safe deposits boxes, as needed
Counts and rolls loose coins; prepares change orders
Types and mails routine correspondence and affidavits; makes copies and scans
Complies with specific job related BSA policies and procedures
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.