Universal Banker I/Teller

BankWest • Pierre, SD

292d

About The Position

The position is responsible for performing all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. The individual will be accountable for processing customer transactions accurately and according to the customer service standards of the Bank. This role involves identifying customer needs for convenience services and referral opportunities for other services offered by the Bank and Financial Services, and making appropriate recommendations. The primary duties include actively greeting each customer, determining their specific banking needs, and providing a single point of contact for the completion of transactions. The individual will accurately process all customer transactions requested through the lobby, drive-up, or telephone, including deposits, withdrawals, loan payment receipts, cashier check issuance, check cashing, credit card advances, savings bond redemption, check orders, wire transfers, and ACH transactions. Additionally, the role requires providing customer service, performing account maintenance, and problem-solving according to customer needs, which includes stop payments, funds transfers, balance inquiries, and account balancing. The position also involves opening new personal and business accounts, identifying and recommending additional convenience services, and actively seeking out opportunities to grow new customer relationships through referrals and identification of prospects. The individual will need to identify early signs of customer dissatisfaction and work to resolve issues to aid in customer retention, referring to other staff or supervisors as needed.

Requirements

• A high school diploma or equivalent.
• ABA Universal Banker Certification Program
• Bank trainee or intern experience.
• Experience in customer service.
• Ability to work dependently and/or independently under pressure.
• Ability to organize and handle multiple responsibilities while delivering quality customer service.
• Strong interpersonal skills for effective communication with customers.
• Knowledge or ability to learn regulatory requirements pertinent to job duties.
• Knowledge of banking terminology and procedures.
• Ability to skillfully use a variety of application software and learn computer programs.
• Adhere to Federal Privacy Standards and BankWest requirements.

Responsibilities

• Actively greet each customer and determine their specific banking needs.
• Provide a single point of contact for the completion of transactions.
• Accurately process all customer transactions requested through the lobby, drive-up, or telephone.
• Perform assigned work tasks to support the completion of customer transactions.
• Provide customer service, perform account maintenance, and problem solve according to customer needs.
• Open new personal and business accounts and recommend additional convenience services.
• Actively work to identify customer needs for additional Bank and Financial Service products.
• Seek out opportunities to grow new customer relationships through referrals.
• Identify early signs of customer dissatisfaction and work to resolve issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees