Universal Banker I (SA)

Lone Star National Bank•San Antonio, TX

About The Position

The Universal Banker (UB) is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results. It is a one stop full-service customer experience and is an effective relationship builder. The UB will assist with cash, check, or credit transactions, establish all types of new accounts, take loan applications, and make financial relevant recommendations to better serve our customers. The UB possess a passion to succeed and engages with prospects to develop new business and deepen the relationship of our existing customers while delivering exceptional quality service. ESSENTIAL DUTIES The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed. Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team Displays passion for serving others and consistently executes exceptional quality service Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers. Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management Provides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.) Ensures targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attained Assist teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed Maintains current knowledge and adheres to all new account’s compliance rules/regulations and internal audit controls related to banking center lobby operations Participates in job specific training and other various Bank training programs, as necessary Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML Performs other related duties as required and assigned QualificationsThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Requirements

High School Diploma or GED
(6) months of Teller experience
(1) year of Banking experience
Ability to learn and adapt to new information and technology platforms
Experience in using personal computers, Microsoft Word, Excel and Outlook
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP
Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Nice To Haves

Bachelor’s degree in business, marketing or related field, preferred
An equivalent amount of experience in sales, marketing or operations may substitute the degree preference
Bilingual in English and Spanish, preferred

Responsibilities

Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
Displays passion for serving others and consistently executes exceptional quality service
Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers.
Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
Provides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
Ensures targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attained
Assist teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
Maintains current knowledge and adheres to all new account’s compliance rules/regulations and internal audit controls related to banking center lobby operations
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
Performs other related duties as required and assigned