Universal Banker I - Lebanon
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About The Position
The Universal Banker, also known as the Member Experience Specialist I, plays a vital role within Lighthouse Credit Union, serving as the first point of contact for members and providing essential banking services. This position emphasizes the importance of integrity-based sales, where the specialist is expected to embrace change and learning while conducting routine transactions such as deposits and withdrawals. The role is designed to foster personal ownership, encouraging the Member Experience Specialist I to proactively offer additional products and services tailored to meet the unique needs of each member. This involves utilizing critical and creative thinking to develop personalized solutions that enhance the member experience. Located in Lebanon, NH, this full-time position requires a commitment of 40 hours per week, including a rotating Saturday schedule from 8:30 AM to 12:30 PM. The pay starts at $19 per hour, with additional incentives available. Lighthouse Credit Union has been recognized on Forbes' list of America's Best In-State Credit Unions for seven consecutive years, reflecting its commitment to excellence in member service and community engagement. In this role, the Universal Banker will fulfill member requests and actively seek opportunities to promote products and services, thereby deepening member relationships and achieving credit union objectives. Responsibilities include interviewing loan applicants, closing loans, and cross-selling or referring mortgages. The specialist will also prepare and disburse loans within established lending limits and guidelines, while promoting ancillary products that protect members' interests. Accuracy and efficiency in processing transactions such as deposits, payments, and withdrawals are crucial, as is maintaining privacy and security throughout all interactions.
