Universal Banker (Hilo Branch)

Bank of Hawaii • Hilo, HI

244d • $17 - $24

About The Position

Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short-and-long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties.

Requirements

• Registration with the Nationwide Mortgage Licensing System & Registry.
• High School Diploma or G.E.D, or equivalent related work experience.
• 2+ years of experience in consumer sales, marketing and customer service.
• Demonstrated success in retail environment.
• 2+ years of teller experience.
• Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
• Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building.
• Demonstrated knowledge and skill proficiency in Product/ Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven.
• Must be able to work evenings, weekends and holidays as assigned.
• Must be able to develop strong working relationships with all employees at various levels.
• Must be required to stand for extensive periods of time.
• Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner.
• Must be able to push/lift 30 lbs.

Responsibilities

• Manages overall branch client experience.
• Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology.
• Actively manages the branch lobby by greeting and thanking customers, checks in clients that have appointments, and assists walk-in customers.
• Provides exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers.
• Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling.
• Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
• Actively sells financial products and services including referrals as appropriate.
• Interviews, processes applications, and closes for all consumer credit products.
• Processes a wide range of financial transactions including cashing checks, accepting deposits, paying withdrawals, and issuing cashier's checks.
• Balances individual cash and opens and closes the vault.
• Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions.
• Trains new employees on operational procedures and sales procedures.
• Identifies and secures new high and/or potentially high value consumer clients.
• Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals.
• Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services.
• Keeps informed of current bank policies, procedures, federal laws and regulations.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED