Universal Banker / Floater

Seneca Savings•Village of Manlius, NY

36d•$20 - $24

About The Position

This position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is the key driver of customer flow in the branch to support these activities. The Universal Banker services existing customers and grows their business through identifying sales opportunities with customers. The position assists the Tellers with customer transactions as required. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. The percentage of time spent in each work area is based on branch size, complexity, and need.

Requirements

High School diploma or GED
Basic knowledge of computers.
Must have pleasant, personable, and professional relationship skills for customer contact.
Strong communication skills
Professional image
Must work well with others as a team player
Must be able to take direction from supervisor
Must be able to work rotating schedule to include Saturdays.
Must be able to attend after hour meetings as required.
Travel between office locations occasionally required.
Must be able to adapt to changes in policies and or procedures (sometimes at a rapid pace).

Nice To Haves

Previous banking experience preferred
Prior cash handling experience preferred.
Prior customer service experience preferred.

Responsibilities

The Universal Banker serves as the assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels.
The Universal Banker must be proficient in the New Account opening process, both Personal and Business.
Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or phone) by saying “Thank you for your business, is there anything else I can do for you today (customer name)?” Maintain a professional manner to build customer confidence and trust.
Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities.
The Universal Banker must be attentive to recognize and act on customer needs to build lasting customer relationships.
Meet with customers entering the branch to assess and identify customers’ immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of the Bank’s sales process to achieve personal sales and/or referral goals.
Conduct lead-focused outbound calls and participate in Branch sales promotions as requested by management.
Follow consumer guidelines for accuracy and proper new account handling and exception processing.
Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work and adhere to all procedures.
Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment.
Ensure compliance with operational, security and control policies/procedures to support preventing fraud and protecting customer assets.
Demonstrate teamwork by proactively assisting other Branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
This position will primarily be staffed in our Manlius Branch but requires flexibility to be relocated to other branches on a day-to-day basis as needed to ensure consistent staffing levels at other branches.
The Universal Banker must review the following reports on a daily basis: Debit cards ordered. Customer Source Online Banking Enrollment Stop/ Hold Content High Dollar Report CTR addition and review 3-10 log IRS Data Capture Deposit Review