Universal Banker-Floater

About the position

The purpose of this position is to provide prompt, efficient and friendly service to customers involving new account information, consumer lending and teller transactions, as needed. This is a cross-trained position and requires the ability to multi-task and also serve at the back up to the manager, when necessary. This position will have extensive contact with customers and the public in a variety of settings. Position is responsible for promoting services of the bank, which requires a cheerful disposition, and the ability to employ tact and diplomacy in providing quick and efficient responses to all customer inquiries. Position also requires leadership qualities since it is the back up to the manager, in some cases.

Responsibilities

• Achieve growth in deposits by the assigned percentage determined by the Branch Manager.
• Achieve growth in loans by the assigned percentage determined by the Branch Manager.
• Satisfactory Compliance and Audit results (i.e., deposit exception report).
• Treat every customer with the highest level of professionalism and provide exceptional customer service.
• Completion of all required internal training programs.
• Assist with new account duties including identifying prospects for new or additional bank services.
• Recommend bank services to selected prospects and cross-sell existing customers.
• Explain the different types of accounts available to customers and assist in the selection of the type of account that will best meet customer needs.
• Assign account numbers, complete forms requiring customer signatures and accept initial deposits.
• Obtain proper identification from new customers, decide whether to accept account, and determine need and extent of reference investigation.
• Place orders for checks, endorsement stamps and any other items needed for new accounts.
• Complete computer forms and input incident to opening accounts and issuing certificates of deposit.
• Answer incoming telephone inquiries and assist or transfer customers as needed.
• Assist customers in accessing their safe deposit boxes.
• Process all documents and items pertaining to checking accounts, savings accounts, safe deposit boxes and certificates of deposit.
• Sell, renew and redeem certificates of deposit.
• Cross-sell products and services of the bank.
• Provide customer assistance with balancing checkbooks, requests and minor complaints.
• Refer/direct customers to other departments or branches as necessary.
• Receive and distribute branch mail.
• Assist with ATM balancing as necessary.
• Perform account maintenance as needed.
• Maintain petty cash.
• Send various mailings to customers and employees.
• Close accounts and take applications.
• Participate in credit extension functions with lending authority; perform loan processing tasks for all loan types as required.
• Assist with loan function.
• Quote loan rates and payment amounts.
• Quote payoffs for personal and car loans.
• Assist Branch Manager with supervision of branch employees.
• Aid in the development and implementation of teller training and cross training.
• Perform other duties as assigned in relation to the above mentioned.
• Travel to retail bank locations per operational needs.

Requirements

• High school graduate or equivalent.
• Strong clerical skills.
• Good communication skills.
• Professional appearance.
• Proficiency with a computer, adding machine, copier, fax machine, and other office equipment.
• Ability to learn EzTeller, Premier and sales tracking systems.

Nice-to-haves

• Generally, two-five years of banking or related experience.