Universal Banker - Floater- Hagerstown MD and surrounding branches

M&T Bank • Hagerstown, MD

113d • $18 - $28 • Onsite

About The Position

The Universal Banker - Floater specializes in enhancing the branch customer experience through sales, service, and digital engagement for both Consumer and Business Banking customers. This role supports daily operations as a Teller and meets customer service and sales needs as required by the assigned branch. The Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed. Responsibilities include holding customer appointments, identifying customer needs, and referring complex needs to appropriate team members.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience.
• Ability to travel between branches as needed.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers from consumer to small business.
• Ability to handle difficult customer conversations effectively.
• Well-organized with proven time management skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.

Nice To Haves

• Bilingual based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations based on identified needs.
• Engage customers in various ways to encourage the use of digital capabilities.
• Explain criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking customer relationships.
• Follow the Bank's sales process and provide customer-focused advice.
• Proactively reach out to customers to retain and expand banking relationships.
• Adhere to customer service standards and deliver solutions in critical moments.
• Engage in lobby management and take ownership of customer banking needs.
• Assist with AML, BSA, and KYC processes and escalate suspected fraud cases.
• Resolve and log customer complaints accurately.
• Review and help resolve customer overdrafts.
• Complete customer transactions and related operational activities.
• Adhere to compliance and operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and implement audit points.
• Meet registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Benefits

• Competitive pay range of $18.00 - $28.11 Hourly (USD).

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED