Universal Banker Float
About The Position
The Universal Banker role allows employees to fully execute on The Farmers Bank brand purpose: To Care, Educate & Serve to Inspire a better future for all. A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.
Responsibilities
- Customer Service and Sales.
- Educate customers on solutions that meet their needs, including new accounts, services, and digital
- Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
- Engage customers by following up through onboarding or campaigns
- Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
- Assist customers by answering financial questions, expose fraud, explain bank services and service charges
- Open/Close Night Drop with dual control processes for various Night-Drop and mail.
- Other Duties as Assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
