Universal Banker (Consumer Lending Focus)

Affinity Plus • Roseville, MN

5d • $19 - $23 • Onsite

About The Position

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference. Position Overview: A Member Consultant interacts with members through a variety of communication channels including: Face to face, Drive Thru, Phones, Mobile Apps, Chat, Text, SMS, and/or Video Banking. In listening to our member’s needs and goals, a Member Consultant recommends different types of consumer lending and account products. Additionally, this role will also assist members with self-serve education, transactions, budgets, account maintenance, and other account related issues.

Requirements

• 1+ years of customer service or professional experience working with people
• Basic knowledge of credit and regulatory policy as it relates to consumer lending
• Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to the member
• Strong analytical and decision-making skills required with a high degree of accuracy
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Nice To Haves

• 1+ years of consumer lending experience preferred
• Ability to navigate and resolve complex issues and situations
• Ability to achieve call goals set by leadership

Responsibilities

• Open membership savings, checking, certificates of deposit, Individual Retirement Accounts (IRA), and other credit union accounts or products
• Provide information and recommendations to members concerning services and products, directing them to appropriate person when needed
• Assist members with consumer lending questions and applications
• Listen to member needs, identify, and recommend products and services aligning with member’s needs
• Determine different types of consumer loan and credit options that are available to the member
• Analyze member’s financial situation and credit report to determine if it is in the member’s best interest to approve the loan
• Review loan agreements and gather required documentation and ensure completeness and accuracy in accordance to policy
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval
• Partner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goals
• Proactively reach out to members on products or services that would be a beneficial to help achieve their financial goals
• Assist members with accurately and efficiently processing transactions
• Provide education to members on our self-serve options
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Benefits

• Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay.
• In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options.
• Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%.
• Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees