Universal Banker Associate - Broadway Station

Flushing Bank • Flushing, NY

269d • $46,000 - $53,000

About The Position

The Universal Banker Associate is expected to deliver a superior branch experience by welcoming customers to the branch and making their banking needs top priority. The Universal Banker Associate will be engaged in all aspects of customer interaction involving sales, servicing and transaction processing. Efforts will focus on building full banking relationships with current customers and prospects while seizing opportunities to promote, explain, recommend and cross-sell bank products and services. The Universal Banker Associate works as part of a team of professional individuals with a shared focus on delivering a world class customer service experience.

Requirements

• High School Diploma/GED or higher.
• Minimum of 2 years experience in a financial institution or comparable experience in a selling environment.
• Strong interpersonal skills, leading to strong client service and sales skills.
• A track record of working effectively in a team environment and building relationships with colleagues.
• Effective communication skills including oral and written skills.
• Good understanding of banking products and services.
• Ability to understand how to present features and benefits of products and services to customers with different needs.
• Knowledge of financial institution operations and procedures.
• Working knowledge of laws and regulations pertaining to financial institution.
• Working knowledge of Windows, Microsoft Word, and Excel and multiple computer and software systems.
• Familiar with online banking and mobile banking.
• A high level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with colleagues and customers.

Responsibilities

• Proactively and professionally greet customers as they enter the branch and determine the best way to manage their experience.
• Encourage automated transaction handling to customers by 'hip to hip' demonstration.
• Accept and process deposits, payments, checks for cashing and other transactions via manual processing, according to established procedures and standards for performance.
• Handle servicing of customer accounts and resolve issues efficiently and effectively, with the highest of customer service standards.
• Recognize cross-sell opportunities, including core deposit accounts as well as insurance and investment products.
• Engage with customers following established customer interaction model, to establish new customer relationships, retain and deepen existing customer relationships.
• Evaluate and fulfill customer financial needs by utilizing needs based selling to offer appropriate solutions.
• Meet or exceed all financial objectives pertaining to individual goals and branch team goals.
• Engage in outbound calling and outreach activities to generate a consistent flow of qualified referrals.
• Adhere to compliance and operations risk controls in accordance with the company and regulatory standards.
• Perform operational responsibilities as designated by management.
• Establish proficiency of the Bank's systems needed to effectively service customers.
• Ensure compliance with all regulations, policies and procedures.
• Perform additional accountabilities as required.

Benefits

• Medical, Dental, & Vision Insurance
• Short Term & Long Term Disability
• Group Term Life
• 401K Plus Employer Match
• Paid Time Off
• 11 Paid Holidays
• Employee Referral Program
• Generous Incentive Programs
• Volunteer Opportunities
• Supportive Environment Focused on Learning and Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED