Universal Banker 1

First Financial Bank NA • Champaign, IL

just now • Onsite

About The Position

If you're an adaptable professional who enjoys both customer service and transactional work, our Universal Banker role offers the best of both worlds. You’ll build relationships, solve client needs, and handle teller responsibilities—all while advancing your career in banking. If you're someone who thrives on variety, accuracy, and client engagement, this dual-role position is a great fit!

Requirements

• High school diploma or equivalent.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Experience accurately balancing a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Willingness to take initiative and adapt to changing priorities
• Strong organizational and problem-solving skills.
• Proficiency with computers, data entry, and banking systems.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Nice To Haves

• Previous teller and/or sales experience is preferred

Responsibilities

• Deliver Exceptional Service: Greet clients, build rapport, and process transactions with a high level of care and professionalism.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Recommend Solutions: Understand client needs and recommend appropriate banking products and services.
• Support Sales Goals: Refer clients to the appropriate banking professionals and assist in branch production goals.
• Resolve Issues: Investigate and resolve account concerns, transaction discrepancies, and client inquiries with a problem-solving mindset.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Stay Informed: Keep current on financial products, procedures, and regulatory changes to best serve customers.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED