Universal Associate I

First Citizens Community Bank • State College, PA

85d

About The Position

The Universal Associate role at First Citizens Community Bank involves providing timely and courteous customer service, processing customer transactions accurately and efficiently, and exemplifying the bank's standard of delivering exceptional service. Associates will assess customers' financial needs, suggest bank services and products, and actively participate in the bank's sales culture and referral programs. Daily responsibilities include maintaining transactions and balances, researching outages, and ensuring compliance with banking regulations. The role also requires identifying customer needs and developing solutions to exceed their goals and expectations while constructively interacting with co-workers.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year customer service and cash handling experience. (preferred)
• High school diploma or equivalent educational experience. (preferred)

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB's standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank's sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.
• Open and maintain deposit accounts for consumers and businesses.
• Complete all necessary maintenance on customer accounts.

Benefits

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees