benefits

First Citizens Community Bank•Gillett, PA

About The Position

Provide timely and courteous customer service. Process customer transactions in a professional, accurate, and efficient manner. Exemplify FCCB’s standard of delivering exceptional customer service every time. Assess customer's financial needs and suggest Bank services and products. Actively participate in and promote the Bank’s sales culture and referral programs. Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner. Follow proper procedures and complete tasks in compliance with banking regulations. Identify customer needs and develop solutions to exceed customer goals and expectations. Constructively interact with co-workers. There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts): Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses. Completes all necessary maintenance on customer accounts. HOURS will average approximately 33-34 per week and will include working some Saturday mornings in the Troy Office . This position is budgeted for 1,745 hours per year.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
One year customer service and cash handling experience.
High school diploma or equivalent educational experience.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB’s standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Processes transactions and handles cash, vault, ATM responsibilities, etc.
Opens and maintains deposit accounts for consumers and businesses.
Completes all necessary maintenance on customer accounts.