Universal Associate 2-Teller

Downey Federal Credit Union • Downey, CA

83d

About The Position

The position serves as a liaison between members and the credit union in-branch, providing account information and performing a variety of file maintenance and monetary transactions. The role involves interviewing members to determine their needs and offering appropriate products and services, as well as opening new memberships and individual accounts. The candidate is expected to represent the credit union with enthusiasm and professionalism, maintaining a positive attitude while exercising sound business judgment.

Requirements

• Ability to be bonded.
• Understand basic accounting principles.
• Ability to use office machines as required for their position and understands EDP concepts.
• Favorable written and communication skills.
• High school graduate; secondary education preferred.
• 6 months of credit union experience preferred.
• 6 months of customer service experience preferred.
• Basic personal computer knowledge (Word, Excel).

Responsibilities

• Performs as an in-branch Financial Services Representative as needed.
• Responds to members’ inquiries and requests using all access channels offered by the credit union.
• Verifies eligibility and opens new memberships according to credit union’s policies and procedures.
• Obtains required documentation and scans copies of such to appropriate destinations.
• Interviews members to discover needs and offers appropriate products and services.
• Opens individual accounts in an accurate and efficient manner.
• Processes members’ deposits, withdrawals, transfers, loan payments, address changes, and any other transactional or file maintenance requests.
• Presents a professional image in both dress and manner while representing the credit union at either the credit union office or at community events.
• Communicates with members and staff in a professional and articulate manner in both verbal and written forms.
• Maintains a comprehensive understanding of the features and benefits of all credit union products and services.
• Keeps abreast of marketing promotions and educates members on new credit union benefits and offerings.
• Responsible for compliance to the Bank Secrecy Act, including Customer/Member Identification requirements for new members.
• Gathers information needed for timely and accurate filing of Currency Transaction Reports and reporting of suspicious activity.
• Maintains up-to-date knowledge of the policies, procedures, rules and regulations that govern credit union operations.
• Ensures compliance with all credit union member service standards.
• Promotes a retail sales environment by selling all credit union products and services.
• Responsible for ensuring confidentiality and security of credit union and member information and documents.
• Employs analytical reasoning to identify opportunities and threats to both members and credit union.
• Willingly accepts the direction given by management to meet the goals established by the Board of Directors.
• Services the membership and maintains a positive attitude within the office at all times.
• Performs all other related duties as requested by management.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees