Universal Ambassador Agent - Club Wyndham Clearwater Beach Resort

Wyndham Hotels & Resorts•Clearwater, FL

11d•Onsite

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Now hiring for Club Wyndham Clearwater Beach Resort. The Universal Agent is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, while also offering general concierge services for guests. The Universal Agent will help with registering guests in and out of the resort and operating PBX as needed while enhancing the overall guest experience with exceptional service.

Requirements

High School diploma or equivalent.
Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills.
Minimum of one year of successful customer service experience in a hospitality/hotel environment.

Nice To Haves

Knowledge of front desk operations is a plus.
Reservation software training.
Vacation ownership experience preferred.

Responsibilities

Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.
Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.
Answer telephones/PBX and direct calls utilizing proper etiquette.
Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.
Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.
Provide guest with information on local hot spots and activities.
Register guests and issue rooms keys in accordance with SOP.
Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program