Universal Agent Supervisor- Sports Illustrated Chicago Resort

Travel + Leisure Co.

113d • $35,568

About The Position

The Universal Agent Supervisor is responsible for creating a positive team environment for associates and ensuring compliance of 'Count On Me' service standards for all guests and owners at the resort during scheduled shift. Directing front and back of house operations, maintains room inventory at the highest levels for accuracy and efficiency, greeting and registering guest in and out of the resort; offering general concierge services for guests & owners; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service. Continuous improvement: directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution.

Requirements

• High School diploma or equivalent
• Ability to hold others accountable
• Reservation software training
• Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Vacation ownership experience preferred.

Responsibilities

• Responsible for daily operation of Universal Agent scheduled shift: plan daily short term front and back of house Universal Agent operations; provide proper guest check-in, check-out procedures.
• Meet marketing expectation in regards to tour penetration, analyze reports as required.
• Communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
• Maintain positive customer and associate relationship.
• Support customer service/marketing operating standards/procedures during scheduled shift.
• Processes/procedures include: Greeting, registering, establishing credit and issuing keys to guests, Completing check in/out procedures, computes bills, collecting payment and making changes for guests as required during their stay.
• Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner.
• Perform other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED