UNIV - Program Coordinator II - Department of SCTR

MUSC (Med. Univ of South Carolina)-posted 3 months ago
$47,588 - $88,047/Yr
Full-time • Mid Level
Charleston, SC
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This position is responsible for coordinate recruitment resources for SCTR, with a primary focus on daily management of the Patient Outreach Recruitment (POR) process at MUSC, in collaboration with technical teams, stakeholders, and leadership, ensuring compliance with all relevant laws, regulations and policies.

  • Consult with leadership and technical development team to create and maintain internal program policies, procedures, and processes.
  • Liaise to build consensus around priorities and timelines establishing program strategic standards, goals and objectives.
  • Determine needs and assess current system capabilities to map out workflows, recommend best practices, and enhance program features and processes necessary to maximize utilization and functionality for all product users including researchers and patients.
  • Evaluate and optimize potential interoperability with existing and future related systems and processes as appropriate.
  • Lead continuous quality improvement efforts for the Patient Outreach Recruitment (POR) process by developing standardized metrics and reporting tools.
  • Collaborate with data architects and IS-RAS personnel to define system requirements for tracking research preference utilization in human subjects recruitment.
  • Monitor and report on effectiveness in achieving objectives and resolving challenges, implementing corrective actions as needed.
  • Coordinate POR governance board meetings, including preparation and distribution of agendas, supporting materials, and meeting minutes.
  • Serve as a subject matter expert on the POR workflow, providing comprehensive support to research staff and MUSC patients regarding recruitment processes.
  • Partner with SCTR Leadership to ensure clear, accurate, and strategic dissemination of POR-related information.
  • Design and deliver educational materials and outreach initiatives to promote understanding and engagement with the Research Preference process.
  • Provide daily operational support for SCresearch.org and ResearchMatch.org recruitment websites.
  • Deliver training and user support, promoting best practices in participant recruitment and platform navigation.
  • Review lay summaries on SCresearch.org and proactively engage study teams with recommendations to enhance clarity and participant appeal.
  • Serve as the primary point of contact for individuals in search of research opportunities occurring throughout the MUSC's enterprise.
  • Perform other duties as required.
  • A bachelor's degree and two years relevant program experience.
  • Proficiency in laws, regulations, policies and procedures relevant to human subjects research.
  • Experience in regulatory affairs, good clinical practice, human subjects research recruitment.
  • Ability to effectively interact with stakeholders with diverse expertise, backgrounds and at multiple institutional levels.
  • Excellent customer service, communication and collaboration skills.
  • Resourceful, highly organized and able to prioritize.
  • Salary range: 47,588.00 - 67,817.00 - 88,047.00
  • Scheduled Weekly Hours: 40
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