Unit Support Assistant (Houston - Hybrid)

TEXAS WORKFORCE COMMISSION • Houston, TX

393d

About The Position

The Unit Support Assistant (USA) position at the Texas Workforce Commission (TWC) is designed to provide essential administrative and technical support within the public vocational rehabilitation (VR) program. This role focuses on assisting individuals with disabilities in achieving their employment goals by facilitating access to various services and resources. The USA will work under general supervision, performing moderately complex social service tasks, case management, and administrative duties while contributing to a collaborative office environment.

Requirements

• Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field.
• Two years of full-time qualifying experience in social and rehabilitative services work, teaching and counseling persons with disabilities, social services, medical eligibility, or entitlement programs.
• Eighteen months experience in office practices and office support work using a personal computer in a Windows based environment is preferred.

Nice To Haves

• Experience in applying purchasing procedures.
• Experience in responding to work-related inquiries.

Responsibilities

• Assists in researching and analyzing statistical data.
• Responds to customer referral sources and provider inquiries.
• Develops and maintains tracking systems.
• Coordinates performance appraisal systems for the VR Manager.
• Provides mentoring to team members.
• Safeguards confidential information.
• Provides support to the VR Manager and Unit Support Coordinators.
• Works as a member of the office team to ensure safety and security of staff and customers.
• Performs related duties as assigned.

Benefits

• Competitive salary: $3,750.00/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance with state contributions
• Optional Benefits such as dental, vision, and life insurance
• 8 hours' sick leave per month
• 8 hours' vacation leave per month
• Employee Assistance Program (EAP) services
• Tuition assistance program for education advancement
• FREE CEUs to maintain CRC credentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree